Information related to COVID-19

Due to the current situation, we have put in place a whole protocol to guarantee you a safe stay and receive you in the best possible sanitary conditions while preserving the spirit of our charming house. Know that your health and that of our employees is our top priority.


  • Respect the Check In from 4pm and the Check out no later than 11am to respect the best time between each customer and cleaning times that have been extended.
  • Hydroalcoholic gel is available in the entrance.
  • We count on your cooperation to respect the safety distances between staff and other customers.
  • If your stay is planned for several nights and you do not want us to return to your room, please let us know as soon as you arrive.
  • Breakfast will be served in your room or at the table. As for the buffet, it is suspended for the moment.
  • Restrictions on the number of people will be put in place for the pool and the duration around the pool.
  • The dry cleaning and ironing service is suspended.
  • The keys will be handed over in a bin provided at the Reception desk.

We will do our utmost to make your stay more enjoyable by best meeting your needs according to the authorizations and recommendations. Thanking you in advance for your understanding and contribution to the safety of all.

The ROOMS and their BATHROOM are the subject of all our concern:

  • The rooms are completely ventilated between 2 guests.
  • All air conditioners have been checked and disinfected and will continue to be. The air conditioners are all independent units.
  • Hygiene products will be changed even if they have not been used.
  • The drinks in the minibar will be completely changed between each customer even if they have not been consumed.
  • The linen is treated in external and internal laundry with enhanced temperature and product control.
  • The time spent cleaning the rooms has been increased.
  • The contact points (door handles, switches, remote controls, etc.) are cleaned with an antiviral disinfectant several times a day.
  • Vacuum cleaners will be disinfected at the end of service.

The entire Relais des Chartreuses team thanks you for your loyalty and support.

The Director,

Vincent

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