Privacy Policy

SARL KAMÉLÉON, in its capacity as data controller, attaches great importance to the protection and respect of your privacy. The purpose of this policy is to inform you of our practices regarding the collection, use, and sharing of information that you provide to us through our website, accessible from the address
www.relais-des-chartreuses.fr
.

By accessing our website and using our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and processing practices described.

To do this, SARL KAMÉLÉON and all its employees undertake to:

  • Collect and use only data with a precise and legitimate purpose previously determined;
  • Collect data only in one of the following settings:
    • Data necessary for the execution of the contracts and services requested
    • Express and specific consent from you
    • Legitimate interest of the company duly justified
  • Collect and use only data strictly necessary for processing
  • Keep data only for a limited time and consistent with the services provided;
  • Only carry out data transfers when necessary, and in compliance with legal security rules;
  • Ensure that your rights and the conditions of their exercise are respected.

 

1. INFORMATION WE COLLECT

1.1 Information you provide directly to us

By using our services, you are required to send us information, some of which is likely to identify “personal data”. This is particularly the case when you fill in our contact forms.

The data necessary for the use of the service that we may collect are:

  • Name
  • Forename
  • Email address
  • Phone number
  • Document uploaded (Curriculum vitae)
  • A copy of all exchanges between you and SARL KAMÉLÉON
  • Details of visits to our website

 

For each of them, you are informed of the data that are necessary and those that are optional by asterisks on the input forms.

1.2 Information we collect automatically

During each of your visits, we may collect, in accordance with applicable legislation and with your consent, if applicable, information relating to the devices on which you use our services or the networks from which you access our services, such as in particular your IP addresses, connection data, type and versions of internet browsers used, types and versions of your browser plug-ins, operating systems and platforms, data about your clickstream on our site (including pages visited, content, search terms used, duration of consultation of certain pages). This information is collected through cookies. This information can also be used to improve the functionality and performance of the application being used.

 

1.3. How is your personal data collected?

The data we collect and process may be provided by you when you fill in forms on the company’s sites and applications or when you specifically give your consent.

Technical information is collected through your browser about the operating system and browser used, or through cookies.

2. RETENTION PERIOD OF YOUR DATA

We retain your personal data only as long as is necessary for the purposes for which we collected it, including those necessary to meet any legal or accounting requirements and any legal accountability obligations.

In determining the appropriate retention period for personal data, we take into account its nature and sensitivity, the risk of harm that may arise from its unauthorised use or disclosure, the purposes for which we process it, and the possibility of achieving these purposes by other means as well as applicable legal requirements.

The durations are as follows:

  • 5 years from the end of the customer relationship
  • 3 years for prospects from the date of last visit to the website.
  • 13 months for cookies from their deposit on your computer or terminal
  • Geolocation data: only for the duration of the session or navigation

3. USE OF DATA

SARL KAMÉLÉON only collects and uses data about you for specific purposes and limited to what is necessary for you, namely:

3.1 Manage your registrations

SARL KAMÉLÉON may request certain information, such as the email address in order to send you information and news. You always have the option to unsubscribe from these news feeds by following the link in the email.

This processing is carried out on the basis of your consent.

3.2 Communicating with you

SARL KAMÉLÉON may collect and process certain information necessary for the execution of the commercial relationship. For example, to provide after-sales services. This collected data allows us to communicate with you.

This processing is necessary for the performance of our contractual obligations, or is carried out with your consent and / or necessary for the establishment, exercise or defense of a legal claim.

This data may also allow us to inform you of changes to our services, improve and optimize our services.

3.3 Communicating with third parties

SARL KAMÉLÉON may be required to use your information if we believe that these elements are necessary to ensure our defense in the event of legal action, when there is an obligation or a request for communication with a legal basis, in order to act against any illegal activity or presumed to be illegal, to protect and defend a right or to secure our information system.

3.4 Processing your order

SARL KAMÉLÉON cannot execute the contracts concluded with it or with its commercial partners without obtaining certain information from you.

This processing is necessary for the performance of the respective contractual obligations.

When you make a transaction through our website, SARL KAMÉLÉON does not keep your payment data but only the data related to the transaction (date, amount, place of delivery …).

4. RECIPIENTS OF THE INFORMATION COLLECTED

As part of the use of our services, we may share information about you, including personal data, with subcontractors we use for technical services, payment services, or providers of analytical solutions and software solutions and business applications.

We only share your data with the third parties mentioned above in the following cases:

  • When we use a service provider in connection with the performance of any contract between you and us or to provide or improve our services;
  • When we use technical subcontractors chosen by the Company, on behalf of or on the instructions of SARL KAMÉLÉON in particular to host and store on their servers user data and ensure the integrity and security of our data.
  • When we use analytics solution providers to improve and optimize our website;
  • When we use providers of software solutions and business applications to ensure better management of our business;
  • When we have a legal obligation to do so, in the event of an emergency involving the public health or physical integrity of a person, in the context of investigations and investigations, or in order to guarantee the rights, property and safety of the Company, its members and more generally any third party;

In the event of a sale of the Company or part of its assets, we reserve the right to share your personal data with the purchaser of this company or these assets.

 

5. WHERE IS YOUR DATA TRANSFERRED?

5.1 Where does SARL KAMÉLÉON transfer data?

The Company does not want your data to be kept outside the European Union. However, some providers, including software solution providers, may be located outside the European Union.

Prior to transfers outside the European Union, SARL KAMÉLÉON undertakes to implement the procedures required to obtain the necessary guarantees to secure such transfers, in particular in countries that do not have an adequate level of protection, through the european union standard clauses.

5.2 Where is the data collected via our website hosted?

SARL KAMÉLÉON uses an IT service provider who takes care of the hosting of data related to the management of the website and applications

This data is hosted via collective or dedicated servers at OVH. This subcontractor allows the IT provider to choose the physical location where the data will be stored. The IT Service Provider has made the choice that the data be hosted on servers located on French territory.

You will find all the information relating to the protection of personal data on their website:
https://www.ovh.com/fr/protection-donnees-personnelles/
.

6. RIGHTS OF USERS

In accordance with the provisions of EU Regulation 2016/679 known as the General Data Protection Regulation, you have the following rights over your data:

  • Right of access: you have the right to ask us to know what data we have about you; you have the right to request that incorrect or obsolete data be deleted;
  • Right of correction and erasure: you have the possibility to correct the data concerning you and to request its deletion;
  • Right to object: you have the possibility to object to us transmitting the data concerning you.
  • Right to data portability: you have the option to request a digital copy of your data or its transfer directly to another service provider.
  • Right to lodge a complaint with the competent authorities: you have the right to lodge a complaint with the competent authorities if you consider that we have not respected your rights;
  • You have the right to set guidelines regarding the fate of your personal data after your death;

However, the exercise of these rights is limited to a reasonable processing of your requests, for which we reserve the right to refuse any excessive requests or for reasons of legitimate interest (disputes or legal obligations or data necessary for the contractual relationship).

In order to exercise your rights, you have the right to send us an email to the following email address
relaisdeschartreuses@gmail.com
or by sending us a letter to the following postal address: 106 Avenue d’En Carbouner 66160 LE BOULOU.

Proof of identity may be required.

7. MINORS

The amended Article 40 of the Data Protection Act enshrines a specific right to be forgotten for minors.

An Internet user under the age of 18 at the time of publication or creation of an online account may directly request SARL KAMÉLÉON to erase the data concerning him, and this, as soon as possible

However, such erasure is limited where the information published is necessary for freedom of information, for reasons of public interest or to comply with a legal obligation.

8. COOKIES

8.1 What is a cookie?

A cookie is a system capable of storing and/or collecting information relating to the navigation of the user’s terminal (computer, tablet, etc.) subject to his agreement and unless opposed by him.

8.2 Purposes of cookies used on the web

These cookies allow SARL KAMÉLÉON to memorize information relating to registration or access to our services, to implement security measures or to adapt the presentation of the services to the display preferences of the terminal (language, operating system , etc.). They also allow access to your personal account.

Cookies make it possible to establish statistics and volumes of attendance and use of the various elements composing the Services (pages and content visited, journeys) such as GOOGLE ANALYTICS, to carry out studies in order to improve the content offered by the Services. Cookies also make it possible to personalize your relationship with our Company by offering you targeted advertising. As such, we may use the services of online advertising companies

If the User wishes to obtain more information about Cookies, his rights and how to block them, he can consult the http://www.youronlinechoices.eu/ website or that of the CNIL at the address http://www.cnil.fr/vos-droits/vos-traces/les-cookies/. The user can also modify his preferences on cookies directly from the interface provided for this purpose by clicking on this link.

 

8.3 User’s choice regarding cookies

The User may at any time express and modify his wishes regarding cookies.

The User can configure his browser so that cookies are saved or rejected, punctually or permanently.

The fact of continuing your navigation after having been informed of the categories of cookies likely to be installed on your computer and their purposes constitutes your consent to the deposit of cookies on your computer.

It is possible that the chosen setting may modify and/or restrict access to and use of the Services.

For this purpose, the Site contains different categories of cookies that will only be installed if you continue browsing after reading the banner displayed on the first page visited of the site and informing you of their existence and purpose or once you have set your preferences in terms of cookies by using the link provided for this purpose on the cookie banner.

8.3.1 Technical cookies

If you refuse the storage of cookies on your computer, you will no longer be able to benefit from a certain number of features and your navigation on the Site will be likely to be modified or simply impossible.

SARL KAMÉLÉON declines all responsibility for the consequences related to the degraded functioning of the Services resulting from the impossibility for SARL KAMÉLÉON to register or consult the tracers necessary for the operation of the Site refused or deleted by the User.

8.3.2 Statistics and audience analysis cookies

These cookies allow us to establish statistics concerning the volumes of frequentation of our websites and our services (number of visits, unique visitors, pages viewed) and statistics concerning the use of the various elements composing them (sections and content visited, navigation paths taken).

These cookies also allow us to improve the interest and ergonomics of our website, our services and the various elements that make them up. They are also used to offer you content tailored to your interests. Finally, they allow us to detect possible navigation difficulties.

8.3.3 Advertising and targeted advertising cookies

Advertising Cookies allow in particular:

  • avoid the repetition of the display of the same advertisement, even when the advertisement is not related to your preferences,
  • to determine in real time which advertising to display according to your interests with regard to your recent navigation on the Sites and the Application and on other sites,
  • to help improve your navigation and make it more interesting as well as to improve the relevance of the messages that may be sent to you by having previously accepted the possibility,

In addition, SARL KAMÉLÉON is likely, subject to your choice, to associate navigation information processed by Cookies with your Personal Data in order to send you, for example, electronic prospecting.

You can exercise a choice of cookie preferences in accordance with Article 8.4.

8.3.4 Third-party cookies

The Site may use social network plug-ins such as Youtube, Facebook, Twitter, LinkedIn… For example, if the Customer is connected to Youtube while browsing the Site, and he activates a Youtube video used on the site, Youtube may directly link his visit to his Youtube profile even if the Customer has not used the share button.

If the Customer interacts by means of the plug-ins, for example by clicking on the Facebook “Like” button or by leaving a Facebook comment, the corresponding information will be transmitted to and stored on a Facebook server.


SARL KAMÉLÉON does not manage the data collected by the Social Networks via buttons or widgets. You must read the policy on the protection of personal data published by the Social Networks concerned, in order to know the methods of processing and use of the data collected by them as well as the possibilities of settings available to it to protect its privacy.

If you do not want the Social Network to link the information collected through our Company to your Social Network user account, you must log out of the Social Network before visiting the Site

8.4 How to exercise your cookie management choices?

By continuing your navigation on the Site, you accept that cookies from the Publisher and third parties are deposited on your terminal, for the purposes specified in the information banner and in this Charter.

You can exercise your choices by using the link provided for this purpose on the cookie banner.

9- SECURITY

SARL KAMÉLÉON implements directly or ensures with its service providers that they implement all the appropriate technical means in accordance with the rules of the art, to maintain the integrity, digital and physical security, confidentiality of the data and in particular prevent them from being distorted, damaged, or that unauthorized third parties have access to, capture or use them, in particular by means of protection such as the implementation of an SSL certificate, encryption, access codes, firewall, antivirus and any other appropriate technical means.